Stock Item Returns:

Stock items purchased from Seller are eligible for return, freight prepaid, providing the item is a current catalog item and the integrity of product and packaging are intact. Returns must be within six (6) months of invoicing, twelve (12) months of expiration and less than two months of Seller’s inventory. A twenty (25%) re-stocking fee will be applied to all stock item returns. Made-to-order and Sterile products are non-returnable.

Non-conforming Product:

Graphic Controls will replace all product not meeting specified quality standards.

Non-conforming product must be reported within 90 days of invoicing.

All non-conforming product must be returned to Graphic Controls, unless otherwise instructed, prior to issue of account credit.

Replacement of product will require application of credit to the original invoice, and the generation of a new invoice document for replacement product shipped.

Shipping Discrepancies:

Incorrect product received as the result of a shipping discrepancy must be returned to Graphic Controls, unless otherwise instructed, prior to issue of account credit.

Replacement of shipping discrepancies will require application of credit to the original invoice, and the generation of a new invoice document for replacement product shipped.

Return Goods Authorization:

A Return Goods Authorization (RGA) must be assigned by Graphic Controls prior to any/all product returns; this number may be attained through Graphic Controls Customer Service. The RGA number must be written visibly on the outer packing labels of the returned product. Each box/case returned must be identified with an RGA number to ensure proper identification and accurate account credit.

An RGA number is valid for 45 days from date of issue.

Product Returns are Subject to Inspection:

All returned product must be in original packaging and in re-saleable condition, and all product returns are subject to inspection upon receipt, prior to the issue of credit.