Ordering FAQ

At Graphic Controls, we understand that ordering medical products can sometimes feel complicated. We’ve gathered answers to some of the most frequently asked questions to make your ordering experience smoother, whether you’re looking for information on shipping timelines, substitutes for out-of-stock items, or setting up an account. Here’s everything you need to know:

1. When Will My Order Ship?

2. What Can I Do if My Product is Out of Stock?

3. How Can I Track My Order Status?

4. How Can I Check Item Availability?

5. How to Set Up an Account?

6. How to Place a One-Time Order Using a Credit Card?

7. What benefits are there to registering with an account?

1. When Will My Order Ship?

Shipping times vary based on product availability:

• In Stock: If the item is in stock, we aim to ship it the same day or the following business day.
• Out of Stock: For out-of-stock items, it typically takes around 2-4 weeks to ship.

Our website provides up-to-date availability details, so you can check if a product is currently in stock and get an estimated arrival time.

2. What Can I Do if My Product is Out of Stock?

If a product is unavailable, check the product page for additional options. Some items may have alternative pack sizes listed in the cross-reference area (e.g., a 50-pack if the 3-pack or 5-pack is out of stock). You can also contact our customer service team for assistance in finding suitable alternatives or discussing your specific needs.

3. How Can I Track My Order Status?

Once your order is processed, tracking information is typically generated within 24 hours. If you need to check your order status, you can log into our website at any time and view your order history. If you need help, feel free to call our customer care team, who will provide you with tracking updates.

4. How Can I Check Item Availability?

Checking availability is easy—just search for the product or reference number on our website. Once you locate the product, click on “More Details” under the product image, and you’ll see whether it’s in stock or out of stock.

5. How to Set Up an Account?

Setting up an account with us is simple and recommended for faster service and exclusive offers. Navigate to the “Register” link in the website footer under the “Service” heading, or click this link. If you know your existing account number please be sure to enter it under Account Number. Otherwise just leave it blank.  Accounts may take up to 24 business hours to be activated after submitting your registration. You will receive an email with your username and password when completed.

6. How to Place a One-Time Order Using a Credit Card?

To place a one-time order with a credit card:

1. Enter the product number in the search bar to locate the item.
2. Add the product to your cart.
3. Continue adding items as needed.
4. Click the Shopping Cart icon to either view your full cart or checkout

7. What benefits are there to registering with an account?

Customers with a registered account can view their order history, tracking information, customer specific pricing, saved ship to locations, terms billing options (where approved), customer specific cross references, as well as tax exemptions where applicable.